Role of Remote Trial in Resolving E-Commerce Disputes

Abstract

The modern world is witnessing an unprecedented digital transition, with new challenges and issues, accompanied by a spectacular increase in e-commerce transactions. However, while e-commerce improves the efficiency and reduces the cost of transactions, it raises not only traditional disputes about the quality of products or services, but also new types of disputes that arise from the Internet.

In this article, the author attempts to examine a dilemma related to the resolution of online consumer disputes, either by adopting traditional dispute resolution methods or by finding a new method better suited to a world characterised by speed, specialisation and identity. For that, analytical and descriptive approaches were adopted in this research by analysing several scientific studies in the electronic and legal fields, in an attempt to predict the future of reliance on videoconferencing technology in the resolution of commercial disputes of an electronic nature.

The researcher has reached a number of findings, the most important finding of which is that the use of videoconferencing technology in remote trials remains an exceptional solution in criminal cases, but it is one that may be favoured in e-commerce disputes due to its characteristics, which converge with those of the former technology.